Sushi Zanmai has recently launched their latest outlet here at Imago Shopping Mall. Unlike the one in Suria Sabah where they have to compete with Sushi Tei and Sushi King just next door, here in Imago they are by far the first and only Japanese Restaurant. It’s always good news for me cos I’m a huge Sushi fan and we’ve been spending more time at Imago these days. Imago Shopping Mall is very convenient in terms of parking (still FOC), there’s Everise for groceries, MBO for movies and countless of food variety.
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| Picture taken from Imago's FB Page |
So we had lunch here last weekend. Everything was great but they had mistakenly punched our order of Chicken Katsudon with Ramen Katsudon. We had to wait more than 30 minutes only to know about the wrong order, and another 15 minutes for the actual Chicken Katsudon to be served. This kind of mistake could easily happen anywhere but I liked how Sushi Zanmai dealt with it. They continuously apologize while serving the order (√), gave us free dessert (√), and upon paying my bill – the cashier asked about our food, and again apologize for the mistake (√).
My own work requires me to sometimes deal with consumers almost on a daily basis. When things go wrong, it is important to always first acknowledge the mistake. Then do all you can to rectify.
And give free desserts if you can ;D
Sushi Zanmai is located on Ground Floor, just next to Sasa and Cotton On.
Imago is in the mood for Christmas with a purple Christmas Tree in front of the mall, and these pretty anime-like dolls (Fairies? Angels?) at Centre Court.
There's something refreshing about this deco compared to the common Christmas Trees and Santa Claus. But that's just what I think.
Happy Christmas shopping eveyone!
